Contact Center Software Market to Grow at a CAGR of 23.2% by 2030, Driven by Growing Adoption of Cloud-Based and Virtual Contact Center Solutions | Grand View Research, Inc.

According to a new report from Grand View Research, companies are aggressively adopting contact center solutions as part of their efforts to improve customer service, contributing to the global growth of the contact center software industry. .

Contact Center Software Industry Overview

The global Contact Center Software Market size was valued at USD 23.94 Billion in 2021 and is projected to reach USD 149.58 Billion by 2030, growing at a CAGR of 23.2% over the forecast period.

The growth of the market can be attributed to the increasing adoption of virtual and cloud-based contact center solutions to ensure better business continuity. Contact centers around the world are focused on transforming the customer experience from a single interaction into a full journey of consistent, personalized interactions. At this point, contact center software helps companies ensure a seamless customer experience across all communication channels. The focus of companies on streamlining and personalizing customer interactions to improve customer satisfaction is driving the growth of the market.

Gather more insights into the market drivers, restraints, and growth of the Global contact center software market

According to a study by Salesforce.com, Inc., approximately 84% of customers consider the experience provided by a particular company as important as its products and services. Companies have also realized that improving customer service can help increase profitability. Hence, companies are aggressively adopting contact center solutions as part of their efforts to improve customer service, thereby contributing to the growth of the market. Businesses have realized the potential of cloud-based IT and management tools. Therefore, several companies across the globe are focusing on shifting to cloud-based contact centers.